What is your Return Policy?
7 days to Return.
If you aren’t satisfied with the size or quality of the items you
receive, you may initiate a Return Request within 14 days from the date of the
item’s arrival. All return requests are subject for evaluation and our friendly
Customer Service will be glad to guide you through it.
Note:
·
Items
should be unworn, unwashed, undamaged, and unaltered to be eligible for
returns/exchanges.
·
We don’t
offer Free Return Shipping nor do we provide refunds for any fees that may
result from shipping a Return.
·
All ITEMS
purchased at MOM&Niki are final sales and cannot be exchanged or returned
for a refund.
·
To ensure
that your Return is valid and eligible for a refund:
·
Always
process a return in accordance with our Return procedure
·
Be sure to
provide the tracking number as soon as you ship your return
Looking to Exchange?
Should you wish to Exchange an item you received due to issues with
its’ Size or Quality, this can be arranged by simply following our Return
procedures and specifying “Exchange” as your “Desired Resolution”.
Do note that Exchanges are an alternative resolution for Returns and
are bound by the same guidelines and limitations.
NOTE: If you don’t receive our Customer Service team’s response for an
extended period of time (24 hours on weekdays, 48 hours on weekend), please
check your Contact email’s Spam folder. Our emails may have been filtered
incorrectly by your email server/provider.
What is your Refund Policy?
1. If your order doesn't include any promotions or discounts, you will
receive a full refund for the items, equal to the price shown on our site
(Item’s original price).
2. If your order includes promotions or discounts, the calculated
price you've paid for the item is adjusted accordingly. This will lead to
differences in the Refund’s amount, from the Original Cost of the items. Should
you wish to check how much the amount of the items is after the discounts, you
may go to order query or go through this link: https://momandniki.com/
3. The Order’s Shipping Fee won’t be included in refunds. We also
don’t offer Free Return Shipping nor do we provide refunds for any fees that
may have resulted from shipping the returned items.
Note: For your Security, refunds will only be as a Rewards point and
not in cash or account transfer.
NOTE: If you don’t receive our Customer Service team’s response for an
extended period of time (24 hours on weekdays, 48 hours on weekend), please
check your Contact email’s Spam folder. Our emails may have been filtered
incorrectly by your email server/provider.